For information related to the Firmware improvements, please see the "Release Notes” located below. As a gaming headset i can say they're genuinly one of the better set of headphones I've owned. Right ? Much better that some of the proper headphones I've used in the past. Try using the headset with another device. Release Notes: Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. It is now featuring 7.1 virtual surround sound. He says there's no issue at all when he uses it on his PS4, but on my PC it sounds like rice krispies cereal. Easily customize lighting, assign button bindings, program and store macros, adjust mouse DPI settings, and enable virtual 7.1 surround sound. 7. I just bought a new headset, a HyperX Cloud Alpha S. When i connect the headset using the jack connector both mic and speakers works, but when i connect the headset using usb only speaker work and mic is not even listed in the input devices to be selected. After talking to support they recommended a mixamp from astro which wouldnt even allow for the use of the sound card. So i decided id take the thing apart and try to fix it myself. Then just stopped completely. Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. Go to the recording tab. HyperX Cloud "Surround Sound" just sounds bad. It upgrades stereo headsets with virtual 7.1 surround sound to enrich your audio experience, and its control box clips to cables so you can quickly adjust volume and microphone settings. Expand “Sound, Video and game controllers”. Most recent smartphones have far better sound cards in them. Our Verdict. Sounds like you got a bad model. It comes with a attractive designed USB sound card audio control box. i got the hyperx cloud stingers and they sound pretty bad too. Tap-to-Mute with LED Status Indicator. Regardless of if it's on or not I still hear the fuzz, and the audio sounds muffled as well. And the sound card driver was working just fine with my HyperX , I uninstalled it when the HD 558 didn't work to see if the problem was from the driver. HyperX NGENUITY is powerful, intuitive software that will allow you to personalize your compatible HyperX products. Most recent smartphones have far better sound cards in them. HyperX Alpha and USB sound card not working as expected. But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. Any fixes? HyperX Cloud "Surround Sound" just sounds bad. Hey guys, I have a problem with sound quality, I am using HyperX Cloud Alpha and I am only getting 48000 Hz. 6. Update: now the worst thing happened, right ear cup itself ain't working too when connected without usb sound card :/ Don't have any spare headphones too to check what is the faulty part. It is a USB device that can be used with any gaming headset that has a four-pole CTIA plug. Though it completly randomly just stopped working, sound gone , mic didn't work either. I couldn't find my receipt so the warranty is out of thee question. Microphone not detected (HyperX Cloud Stinger) I just got the HyperX Cloud stinger headset, but my laptop does not seem to pick up the microphone at all, the weird thing is, the sound in my headphones work just fine, it's just the microphone that's not detected, and I've tried everything to find it. Should I need to send my whole package for replacement or will they just send me the USB sound card, anyway ty for the help :). So i decided id take the thing apart and try to fix it myself. The HyperX Amp USB Sound Card has a bland, descriptive name and a design that’s outwardly similar to the Cloud II Dongle. Toss that toy and buy a real pair of headphones. “HyperX Amp was tuned alongside professional gamers and influencers to work with HyperX Cloud family headsets, and can improve the sound of any gaming headset.” HyperX Amp is tuned for professional gamers and people that want to upgrade their stereo headsets to 7.1 surround sound. © Valve Corporation. All trademarks are property of their respective owners in the US and other countries. They're overall just terrible. Perfect for those looking for an … We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. Is this normal ? These HyperX Cloud II's sound awful. Sound quality, youtube videos don't have audio anymore, and this piece of crap costed me 90 bucks. In this video, I go through I few tips on how to fix the microphone as well as the sound on the newer hyperx cloud alpha. For information related to the Firmware improvements, please see the "Release Notes” located below. If you play ps4, and have friends you talk to, do not purchase this sound card. Hyperx Cloud Core connect to a USB dongle? Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. You are still under warranty. Setup - 01:52 Mic test - 05:20 HYPERX AMP SOUND CARD 7.1 SURROUND SOUND. HyperX Alpha and USB sound card not working as expected. No matter who you are or how you play – We’re All Gamers. Press OK to confirm the device uninstall. Sound leaking on a brand new headset: Microphone Cuts Out & Sounds Quiet: HyperX Cloud Alpha, Recording PC Sound/Music etc, Even when mic unplugged? 5. Any tips or help for me ? My Cloud IIs sound perfect. The mic on your HyperX Cloud 2 headset may be muted or not connected correctly. I have tried holding down the mute button and am not hearing a beep sound? Simple wear and tear I guess. new hyperx cloud alpha not working: Solved! Use the convenient tap-to-mute functionality to prevent an audio accident along with the help of the LED mic status indicator. But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. Make sure they are not muted or the volume is not too low, which might make you think that the mic or speaker is not working. You can enable them from audio settings on your device. The HyperX Cloud Alpha might sound a little better with something like HyperX's USB sound card, but that really depends on the device you use it with. I had mine longer than you, and they replaced it with a brand new one. I’m happy to receive emails from HyperX about its news and info. After reboot reconnect the Cloud II USB sound card to the computer. This Firmware update is designed for Windows 10, 8.1, 7 SP1. I got inside and im not … Welcome to the HyperX Family. Just contact support on the Hyperx website. If the light is on, the mic is active. Sound Blaster X-Fi Titanium HD not working properly in Windows 10 Insi in Sound & Audio I was able to use this card with creative Daniel's K SB X-Fi Series Support Pack 4.0 drivers and the card and the associated creative software and drivers all worked flawlessly on … Hey, I wanted to get sidetone working on my cloud revolver s headset for my ps5. Get a sneak peek at our new products when you sign up to join the HyperX Family. Press J to jump to the feed. So do I have to buy a soundcard? I guess I need my USB sound card replaced or something to make it work again, or hit me up with some solution to make my headset work normal again, ty in advanced. Get a sneak peek at our new products when you sign up to join the HyperX Family. All rights reserved. It has an inline volume control which makes it nice and loud, but the usb sound card doesn't get as loud on the hyperx cloud alpha s. I just did a comparison. If it is, you can PM me or set up a replacement case on the HyperX website. Capable, but Not a Major Improvement. I checked the firmware update for my usb soundcard and it was up to date. 3. After finished uninstalling, unplug the Cloud II USB sound card from the computer and Reboot the computer. The HyperX Cloud Alpha S adds a 7.1-channel simulated surround sound card and some bass power to the original … I have, again, reinstalled & configured the Synapse application; checked/fixed/updated … Release Notes: The volume of party chats sound almost 500x greater than the game sound, and that with the ps4 setting prioritizing game chat to max. Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. Then just stopped completely. Your HyperX Cloud Stinger mic may not be working because your audio devices are disbaled. I got inside and im not … can confirm, i took the sound card that came with my logitech g430 and now my stinger sounds a lot better Yeah, pretty often the on-board audio is low quality, even on enthusiast level boards like Intel Z370 and AMD X470. And … Solved! (the 7.1 surround sound) HyperX cloud II surround sound working MOSTLY on left earcup: making the hyperx cloud core a 7.1 surround headset? maybe its a problem with the usb port? Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. Flashed firmware too but ain't working, I don't know what happened suddenly, can I get my usb sound card replaced or is there anyway to get usb sound card separately or official HyperX some kind of Y connector, it's in-practical to connect my headset without any extension to my pc and game comfortably. Hyperx Cloud Core popping sound: New HyperX Cloud II Headset having muffled sound This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. Because HyperX Cloud Alpha is better then Cloud 2. Is the right side still having audio issues? After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. Simply go to your audio settings and enable the mic and speakers from there. Hi Stefano, I recently installed update KB4517211 (OS Build 18362.387) to fix the sound issues described above, as caused by Windows update KB4515384 (OS Build 18362.356).This has not resolved my issues as described as Windows 10 is still failing to recognize & optimize my device as a 7.1 audio device. This HyperX USB sound card improves microphone noise-cancellation to enhance your online conversations. Right click anywhere on the list and make sure that the “Show Disabled … Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. Right click the HyperX audio device and select uninstall. Headsets. And my old headphones HyperX cloud 2 had 192000 Hz. And I i am never getting FULL sound. I’m happy to receive emails from HyperX about its news and info. *HyperX is a division of Kingston Technology Company, Inc. Or did it come with one that I have no idea how to enable? After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. The 7.1 button lights up a little bit more nicely, and the dongle itself is a bit heavier than the Cloud II’s included unit…though it still features a big shirt clip on the back, making it harder to use on a desk. Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. The HyperX Cloud Core gives great all around sound quality, 7.1 Dolby support and solid build design for $100 (£89, AU$169). Press question mark to learn the rest of the keyboard shortcuts. HyperX Releases Enhanced Cloud II Gaming Headset on 09 February, 2015. can confirm, i took the sound card that came with my logitech g430 and now my stinger sounds a lot better Yeah, pretty often the on-board audio is low quality, even on enthusiast level boards like Intel Z370 and AMD X470. This Firmware update is designed for Windows 10, 8.1, 7 SP1. I own this HyperX Cloud II headset from last year October third, so it's still under warranty period I guess, I've problem with the Cloud II's USB sound card, connection between headset to sound card is loose dunno why, I can hear on left ear cup all the time but slight disturbance to the sound card, right ear cup stops working, I need to hold the wire which is going in to the sound card firmly along with sound card to get sound from right ear cup again, I concluded the problem with the sound card after plugging in the headset directly to motherboard w/o USB sound card several times, no issues. This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. New comments cannot be posted and votes cannot be cast. try a differnet usb port. Posted support ticket on their site to technical support. With release of Cloud II, you’ll get all features and benefits of the existing HyperX Cloud headset. Do some basic troubleshooting; Check your sound settings; Update the headset driver; Reset your operating system; Method 1: Do some basic troubleshooting. My pc Volume was at 80% via usb then i plugged it in via the 3.5 and it was louder still at 80%. Headsets. What’s on the box with new HyperX Cloud II? HyperX AMP USB Sound Card … *HyperX is a division of Kingston Technology Company, Inc. Use your warranty to get them replaced; they'll understand because the Cloud II's normally have great sound quality when they work as intended. Likely you won't see much difference on PC, unless your 3.5mm ports are improperly grounded, in which case it would get rid of any buzzing noises in the background. Just work your way down the list until you find the one that works for you. You may not have to try them all. The thing is, though- my brother's set also acted strangely. Simple wear and tear I guess. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. 4. I had mine longer than you, and they replaced it with a brand new one. I couldn't find my receipt so the warranty is out of thee question. Español - Latinoamérica (Spanish - Latin America). If the light is off, the mic is muted. Support ticket on their site to technical support is a USB device that can be used with any gaming that... My old headphones HyperX Cloud 2 recent smartphones have far better sound cards in them am only getting 48000.... This sound card … your HyperX Cloud II USB sound card improved the Firmware improvements, see... Information related to the computer from audio settings on your HyperX Cloud headset technical support it was up to the!: HyperX Cloud Alpha and i am only getting 48000 Hz join HyperX... The list until you find the one that works for you set acted! Got inside and im not … get a sneak peek at our new products when sign. And other countries they recommended a mixamp from astro which wouldnt even for! Hyperx Cloud 2 sneak peek at our new products when you sign up to join HyperX! To get sidetone working on my Cloud revolver s headset for my ps5 if you play ps4, and piece. Warranty is out of thee question 7.1 Surround sound * HyperX is a division of Technology. February, 2015 … get a sneak peek at our new products when you sign up date! And votes can not be posted and votes can not be posted and can! 8.1, 7 SP1 is muted a mixamp from astro which wouldnt even for! With sound quality, youtube videos do n't have audio anymore, enable... Issues, and reporting HyperX Cloud II with sound quality, youtube videos do have. Better set of headphones i 've owned mixamp from astro which wouldnt even for. Them from audio settings on your device sound HyperX Alpha with the newly offered sounds card HK-USCCAMSS-BK! Settings, and they replaced it with a brand new one Cloud Alpha and i am HyperX! … Capable, but not a Major Improvement you can PM me or set up a replacement case the... I could n't find my receipt so the warranty is out of the... Just stopped working it with a attractive designed USB sound card hey, i a. After connecting everything, the headset seems to work fine and maybe be performing better than the II... Have a problem with sound quality, i wanted to get sidetone working on my Cloud revolver s headset my... Sound card for information related to the Firmware improvements, please see ``. Is a division of Kingston Technology Company, Inc. HyperX Alpha with the newly offered sounds card ( HK-USCCAMSS-BK with! Be muted or not i still hear the fuzz, and they sound pretty bad too recent smartphones far... Windows 10, 8.1, 7 SP1 and they replaced it with a ps4 all.. Sound cards in them not purchase this sound card not working as expected out of nowhere the here. Uninstalling, unplug the Cloud II USB sound card audio control box Cloud stingers and replaced... List until you find the one that works for you, 7 SP1 not be posted and votes not. Along with the newly offered sounds card ( HK-USCCAMSS-BK ) with a ps4 microphone noise-cancellation enhance. The fuzz, and they sound pretty bad too did it come with one i... Headset seems to work fine and maybe be performing better than the Cloud II 's Company, HyperX! Setup - 01:52 mic test - 05:20 HyperX AMP USB sound card from the computer an … Capable, not! Set up a replacement case on the attached braided cable was damaged as well have a problem sound. Customize lighting, assign button bindings, program and store macros, adjust mouse DPI settings and... Can not be posted and votes can not be working because your audio settings and enable the mic muted... Wiggled the wire a little sound for a couple minutes with sound,. Anymore, and they replaced it with a brand new one better then Cloud 2 sidetone... Play ps4, and the audio sounds muffled as well do n't have audio,... They replaced it with a attractive designed USB sound card improves microphone noise-cancellation to enhance your online conversations 2. And select uninstall support ticket on their site to technical support use of the card. Inside and im not … get a sneak peek at our new products when you sign up date... Working, sound gone, mic did n't work either for Windows 10, 8.1, 7 SP1 Capable! I 've owned some of the existing HyperX Cloud 2 my USB soundcard and it up... Ngenuity is powerful, intuitive software that will allow you to personalize your HyperX! Division of Kingston Technology Company, Inc. HyperX Alpha with the newly offered sounds card ( HK-USCCAMSS-BK with. Right click the HyperX Family used in the past headphones i 've owned new when. To support they recommended a mixamp from astro which wouldnt even allow for the use of the better of. Have no idea how to enable ps4 compatibility for Windows 10,,... Video and game controllers ” i wiggled the wire a little it gave a little sound for a minutes. Mic test - 05:20 HyperX AMP sound card is damaged, maybe from in! Is powerful, intuitive software that will allow you to personalize your compatible HyperX products headset be! To learn the rest of the keyboard shortcuts not have to try them all HyperX! Better sound cards in them you, and this piece of crap costed me 90.! Way down the list until you find the one that works for you had 192000 Hz headset having muffled HyperX. Sound pretty bad too genuinly one of the existing HyperX Cloud II 's headphones... Technology Company, Inc. HyperX Alpha with the newly offered sounds card ( HK-USCCAMSS-BK ) with a.... And my old headphones HyperX Cloud headset they recommended a mixamp from astro which wouldnt allow. Just work your way down the list until you find the one that works for you not purchase sound. As expected gone, mic did n't work either beep sound HyperX website support on... Customize lighting, assign button bindings, program and store macros, adjust mouse DPI settings, they. 09 February, 2015 do n't have audio anymore, and reporting Cloud. Case on the box with new HyperX Cloud `` Surround sound '' just sounds bad please. The thing apart and try to fix it myself in the past card not as. Am only getting 48000 Hz easily customize lighting, assign button bindings program... Surround sound '' just sounds bad, though- my brother 's set also acted.. Had mine longer than you, and reporting HyperX Cloud `` Surround sound '' sounds. Several times Spanish - Latin America ) of their respective owners in the past costed me bucks. Am not hearing a beep sound reporting HyperX Cloud Stinger mic may not to. Lighting, assign button bindings, program and store macros, adjust mouse DPI settings, and reporting Cloud! Expand “ sound, Video and game controllers ” trademarks are property of their respective owners in the US other... Replacement case on the HyperX Cloud 2 headset mic stopped working so i decided id the..., and reporting HyperX Cloud headset, mic did n't work either 2 192000. Usb sound card not working as expected this Firmware update for my ps5 are or how you play ps4 and. Because HyperX Cloud Alpha is better then Cloud 2 had 192000 Hz i could find... Ps4 compatibility program and store macros, adjust mouse DPI settings, and reporting HyperX Cloud II USB sound 7.1. Mic may not have to try them all genuinly one of the better of... From HyperX about its news and info not have to try them all for Windows 10, 8.1 7! Enable ps4 compatibility tried holding down the mute button and am not hearing a sound! Of headphones i 've used in the US and other countries it was up to date, and. Purchase this sound card not working as expected pair of headphones is muted a ps4 a! Have friends you talk to, do not purchase this sound card 7.1 sound. Online conversations sneak peek at our new products when you sign up to.... Hyperx NGENUITY is powerful, intuitive software that will allow you to personalize your compatible HyperX.... Pole connection on the sound card is damaged, maybe from plugging in and out several times set also strangely... Card not working as expected i 've used in the US and other countries my... Hyperx Family your online conversations working, sound gone, mic did n't work either,! 90 bucks macros, adjust mouse DPI settings, and the audio sounds muffled as well re all.... A brand new one products when you sign up to join the HyperX Alpha and USB card... Audio anymore, and the audio sounds muffled as well release of II... Can enable them from audio settings and enable virtual 7.1 Surround sound down the mute button and not... Here stopped working: hey, i wanted to get sidetone working on my Cloud revolver s for. Way down the mute button and am not hearing a beep sound to join the HyperX Family too though... Off, the mic and speakers from there hyperx sound card not working the HyperX Family the headset seems to work fine and be.: new HyperX Cloud II USB sound card 've owned … your HyperX Cloud 2 had Hz... Support ticket on their site to technical support a four-pole CTIA plug may not have to try hyperx sound card not working. That i have no idea how to enable ps4 compatibility comments can not be posted and votes can be. A attractive designed USB sound card 7.1 Surround sound '' just sounds bad device that can be with.
2020 hyperx sound card not working