customer service is terrible on hold for hours charger more than £90 in fees to sit on hold tried for a week to make a claim to then be told they had no info about it quick to take the money but wont help you when you need it webchat never works they are cheap for a reason, Basically live chat never gets answered, secondly they take weeks to reply to your emails and there always genric not helpful. Once I cancelled it took three weeks to get the small refund. Rate MCE Insurance’s value and service. NO REFUND! Everything was completed very well, the people I dealt with were all helpful and I will be recommending you to my friends! They can supply policies for a … Absolutely shocking I've been waitin for my refund for nearly a month of 392 pound feel like you robbed me canceled bike insurance aswell total trust broken stupid customer service team have no clue what there talking about keep getting told system is down ! I couldn't believe that but that's MCE. I already paid them £3000 for my policy and have 2 months to use it and almost 1 of them I can’t... so obviously have to buy another policy !!!! AVOID this INSURER. It was established in 1975, and now offers a number of bike policies, from scooters to monkey bikes. After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his defrauding me out money via fines that were their fault...managers avoid calls at all costs!I've never been so angry at the way I got treated by this company. Read 3314 customer reviews of the MCE Car & Motorcycle Insurance www.mceinsurance.com & compare with other Motorcycle Insurance at Review Centre They pretty much always shop up lowest on comparison sites and that's probably why they keep getting custom. Avoid if possible. MCE Insurance, which recently revealed it was pulling out of Republic of Ireland due to Brexit concerns, had 88.8% of customer complaints upheld. No matter who I speak to, they all say the same. The live chat was no help, I was always directed to call. Here's a little tale for you...back on the 3rd nov my bike was nicked from outside my mums...I rang the police gave them all the details etc then rang my insurance firm MCE... remember that name. Got though on an online chat and was told after a lot of back and forth that the admin fee was £75! From sports bikes to scooters, motocross to monkey bikes, we pride ourselves on understanding what it means to be a biker and knowing what riders want from their insurance and as such, we leave no stone unturned in searching out the best deal for our customers. And of coure i couldn't reach them neither via email, chat nor phone to ask for help. Extortionate admin fees for cancelling and poor customer service(that's of course if you can even get through to someone), god help anyone that may actually have make a claim on their MCE Policy! In the eyes of the law, this is illegal as my now sold vehicle is still showing as insured to myself. You can check this on the Financial Conduct Authority Register by visiting their website on www.fca.org.uk/firms/systems-reporting/register. Complaint againstMCE Insurance. MCE Insurance offers a range of vehicle insurance, most notably bike insurance. Entirely awful company. There is a summary on the site of how Admiral will handle your complaint and what communication to expect. Calls to numbers starting 0844 will cost 7 pence per minute plus your providers access charge. They're the insurance to take if you don't make a claim and want it as cheap as possible. The endless wait-time on the calls and lack of assistance once finally connected made me decide to cancel. One Call Insurance Services itself was in 12th place with a 45% upheld rate for general insurance complaints. In particular, we found MCE's motorcycle insurance quotes for young riders to be a good deal and frequently less than quotes offered by other insurance companies. Tried phoning but gave up after being on hold for over 10 minutes. I am told, i have to arrange it myself. Check out more honest reviews on their other trading name... Well Dunn Insurance. Yet another issue!!!! MCE is a great company to work for. Registered in England No.1232753 This normally, with any other insurer, costs £20-50. First payment they took they said it sad set up on a direct debit. We understand that time spent on the phone can be frustrating, especially during peak hours when we can experience longer hold times. No response to any emails or phone calls - nothing. To assist with this process we have procedures to ensure that complaints are handled fairly and within reasona… MCE INSURANCE. The Supreme Courts; About the Court of Session Natalie Nel | Northampton, United Kingdom | customer service advisor at MCE insurance | 1 connection | See Natalie's complete profile on Linkedin and connect Please direct any claims correspondence to Noble Claims Services Ltd: admin@nobleclaims.co.uk. The savings are not worth the stress or anxiety they cause.They need reporting to insurance ombudsman by anyone effected. There are many reviews that are stating they dont pick up the phone or even onpine portal not working olus live chat.I cannot get hold of them what so ever after all i need my certificate. MCE stands out for low rates for motorcycle insurance and for including breakdown recovery on all bike plans. Long story short - I've had a claim with MCE Insurance and I can't think of bigger set of cowboys. I have been calling and emailing for weeks to terminate cover and have yet to receive any feedback. I have learnt a lot about insurance including how to handle claims and complaints. Vultures I unfortunately took out 12 months insurance with MCE. Complaints publication report for MCE Insurance Limited, For the period 1st January 2020 to 30th June 2020. From sports bikes to scooters, motocross to monkey bikes, we pride ourselves on understanding what it means to be a biker and knowing what riders want from their insurance and as such, we leave no stone unturned in searching out the best deal for our customers. Read reviews of MCE Insurance, share your experience and resolve your issues. I urge you to pay more for a policy with a better provider. The App wants a selfie, a picture of your bike keys , CBT V5 doc , what insurance asks for a selfie and a picture of the bike front , back and side . MCE INSURANCE. Near impossible to contact. It tells you who to contact and when to expect a response. MCE Insurance, which was founded back in 1975, is a specialist motorcycle insurance provider located in Rushden, Northamptonshire. How to write a formal insurance … For this process to work the customer needs to already have obtained a Share Code and the last 8 digits of licence number. I have been trying to cancel my policy and get proof of no claims bonus for another insurer. MCE Bike Insurance. Absolutely shocking company. Once we are aware of customer concerns or unease we give priority to resolving the matter as quickly as possible. It offers specialist insurance for sports bikes, quad bikes, classic bikes, scooters, mopeds, and many more. Wait another 14 days for my original refundAfter trying for hours to get in touch with MCE, with no answer from online chat or call back requests I finally manage to get through to a representative.After waiting for 14 days for my refund will no correspondence I again find myself waiting for almost an hour trying to contact customer services. 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